Refund & Cancellation Policy

Section 1

Digital Software & Non-Tangible Asset Philosophy

Crafteto operates as an in-browser software utility platform delivering immediate, unrestricted access to computational tools, batch image optimizers, and e-commerce calculators.

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                                    Immediate Access Nature:
                                    Because our Pro subscription immediately unlocks unconstrained, client-side batch processing without file quotas, our services are categorized as intangible, non-returnable digital software.
                                

Consequently, subscription payments are generally non-refundable once billed. When a billing transaction completes, computational resources and high-performance client features are activated instantly for your account.

Section 2

Free Plan & Pre-Purchase Testing

To ensure that Crafteto meets your shop workflow requirements before you commit to a paid plan, we offer comprehensive free tier access across our entire 20-tool catalog:

Single File Testing: You can resize individual photos, inject 300 DPI metadata, inspect Etsy tag lengths, and run net profit calculations 100% free with zero payment details required.
In-Browser Verification: You can confirm browser compatibility, interface rendering, and local performance on your specific computer or mobile device before upgrading.

We strongly recommend utilizing these free functional previews to verify that our tool presets align with your marketplace operations.

Section 3

Subscription Billing & Renewals

Crafteto Pro is offered on two recurring subscription intervals, processed by PayPal:

Monthly Billing ($5/month): renews automatically each month on the same date you subscribed, until cancelled.
Annual Billing ($50/year): renews automatically once a year on your subscription anniversary, until cancelled.

By subscribing, you authorize PayPal to collect each renewal automatically. PayPal emails you a receipt for every payment, and all payments appear in your PayPal account activity.

No Prorated Partial Credits

We do not offer prorated refunds, partial credits, or balance rollbacks for mid-month cancellations or partially utilized annual intervals. Once a billing cycle commences, it runs through to its natural completion date.

Section 4

How to Cancel Your Subscription

You may cancel your Crafteto Pro membership at any time with complete autonomy. We do not require customer service phone calls or lengthy retention forms.

Step-by-Step Cancellation Guide

Log into your account at crafteto.com/login/.
Navigate to your Member Dashboard (crafteto.com/dashboard/).
Under the Membership & Repayment card, click Cancel Subscription.
Type CANCEL into the confirmation prompt and confirm your cancellation.

You can also cancel from your PayPal account under Settings → Payments → Manage automatic payments.

What happens when you cancel: Your subscription auto-renew status will immediately change to Disabled. You will retain unrestricted access to all Pro features and batch capabilities through the exact expiration date shown on your dashboard. You will not be billed again.

Section 5

Refund Review & Qualifying Exceptions

While our default policy is non-refundable, we strive to treat every shop owner fairly. We review refund requests on a case-by-case basis under the following limited circumstances:

1. Duplicate Transactions

If a network error or technical glitch resulted in your payment method being charged multiple times for the exact same billing period, we will promptly refund the duplicate charge in full.

2. Verified Platform Outages

If a verifiable technical platform failure on our end prevented you from accessing paid studio utilities for more than 72 consecutive hours and our support team could not provide a workaround.

3. Accidental First-Time Annual Renewals

If your annual membership renewed automatically and you contact us within 48 hours of the charge.

How to Submit a Review Request

To request a billing review, send an email to hello@crafteto.com with the subject line Billing Review: [Your Account Email]. Include your account username, the invoice number or date of charge, and a brief explanation. We review and respond to requests within 2 business days.

Section 6

Chargebacks & Dispute Prevention

We are committed to resolving billing concerns cooperatively and respectfully. If you see an unfamiliar Crafteto charge in your PayPal activity or on your bank statement (usually shown as a PayPal payment), please contact us at hello@crafteto.com before opening a PayPal dispute or a chargeback with your bank.

Disputes can take weeks to resolve. Contacting us directly is usually much faster.

Section 7

Contact Billing Support

For questions regarding invoices, payment methods, tax receipts, or subscription intervals, reach out to our dedicated support desk:

Crafteto Studio Support Desk

Billing Inquiries: hello@crafteto.com

Member Portal: crafteto.com/dashboard/

Billing inquiries are generally answered within 2 business days.