Merchant Support Knowledge Base

Frequently Asked Questions

Everything you need to know about our 20 in-browser utilities, client-side privacy architecture, and PayPal subscription billing.

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Crafteto executes all file conversions, photo crops, and calculations directly inside your personal web browser using client-side JavaScript and the HTML5 Canvas API. When you drop an image onto a tool, your computer's local hardware processes the pixels inside its own RAM. No files are ever transmitted across the internet to external cloud storage.

Many design apps save images with a 72 or 96 DPI tag. Print services judge quality by pixel dimensions, but a 300 DPI tag makes your file open at the correct physical size in Photoshop and other print software, and reassures buyers who check it. Our DPI Fixer rewrites only the resolution tags without touching your artwork. It cannot add detail to a low-resolution image, so check the maximum print size it shows.

Etsy recommends a 4:3 aspect ratio for listing photos, with at least 2,000 pixels on the shortest side. Our Etsy Photo Scaler exports 4:3 images at 2700 × 2025 pixels, which display cleanly in Etsy's search thumbnails. Check Etsy's Seller Handbook for its latest guidance.

Supplier photos often come in mixed portrait and landscape shapes, which makes store grids look uneven. The Shopify Optimizer places each photo on a square 1:1 canvas, either fitted with white, transparent or custom-colour padding or cropped to fill the square, so your collection grids look uniform.

Our calculators are modeled against current published platform rates. For instance, the Etsy Fee Calculator factors in the $0.20 listing renewal, the 6.5% transaction cut, domestic payment processing (3% + $0.25), and applicable ad fees. However, because localized sales tax rates and currency conversions can vary, our calculations should serve as financial estimates rather than formal accounting advice.

There are no upload limits because nothing is uploaded. Very large images (above roughly 30–40 megapixels) can exceed the memory a browser allows, especially on phones and tablets. For large print files, a desktop browser works best.

The Free Tier allows you to run all 20 utilities for individual single-file operations. Crafteto Pro ($5/month or $50/year) unlocks high-speed batch automation (processing dozens of photos simultaneously), multi-ratio ZIP package exports, bulk promo code generators, and specialized multi-store CSV sheets.

You can cancel your subscription at any time with complete autonomy directly from your Member Dashboard. Simply click "Cancel Subscription" in the Membership & Repayment card and type "CANCEL" to confirm. Your access remains active until the end of your prepaid billing period, and you will not be billed again.

All payments are processed by PayPal. You can pay with your PayPal balance, a linked bank account, or a debit or credit card through PayPal checkout. Available options depend on your country.

Because Crafteto provides immediate, non-tangible digital software access that executes locally without usage quotas, subscription fees are generally non-refundable once billed. However, we promptly issue refunds for verifiable billing errors or duplicate charges if requested within 14 days by emailing hello@crafteto.com.

Yes. Our annual membership is $50 per year, which works out to about $4.17 per month, roughly 17% less than the monthly plan.

Plans can't be switched automatically. To change between monthly and annual billing, cancel your current plan from the Member Dashboard, then subscribe to the other plan on the Pricing page once your current paid period ends.

No, never. Because your files never leave your device, it is technically impossible for us to scan, catalog, license, or feed your artwork, product photos, or intellectual property into machine learning or artificial intelligence models.

You retain 100% intellectual property ownership over all photographs, artwork, vectors, copy, and spreadsheets processed through our utilities. Crafteto claims zero ownership, licensing, or commercial distribution rights over any content you format in our studio.

No. Payments are handled entirely by PayPal, and we never receive your card or bank details. We only store your PayPal subscription ID, its status, your next billing date, and your PayPal account email so we can show your membership on the dashboard.

No. We do not require you to connect live API credentials to your Etsy, Shopify, or Amazon store profiles. Because calculations are performed manually in your browser, your revenue figures and sales volumes remain completely private to you.

We follow GDPR (EU/UK) and CCPA/CPRA (California) principles. We do not sell your personal information, monetize tracking profiles, or share data with data brokers. You can request a complete copy or deletion of your account data by contacting hello@crafteto.com.

The moment you close your tab or refresh the page, your browser's internal memory immediately purges all rendered canvas elements, uploaded images, and temporary cache variables. Nothing lingers on your computer or our web servers.

Direct Help

Still have questions? We're here to help.

Can't find what you are looking for in our knowledge base? Send a message to our merchant support team and we will get back to you within 2 business days.